1. Terms and Definitions
Seller – E4F Resurrect Pvt. Ltd, registered CIN no. U17299MH2022PTC394081 ,
Address : 15 , CSK Mandal, LBS Marg, Opp. Equinox, Kurla (W), Mumbai -400070 .
Contact: +91 8879933111, Email:info@e4fresurrect.com
Buyer – the user of e4f resurrect platform that has purchased goods from the Platform
Pre-loved Programme – the programme developed by the Seller that enables the Buyer to return an item purchased from the Seller after it was worn and used or after expiry of the normal term for the goods return, in which case the Seller shall pay to the Buyer a set percentage of the goods purchase price provided that the item meets the conditions set out in these Rules and the Buyer has taken actions specified therein.
Rules – these Rules of the Pre-loved Programme.
Programme Participant – All Buyers that are registered or buy products on the E4F Resurrect platform are program participants for the Pre-loved Programme of the Seller.
Registration – The result of the Buyer’s registration with the Pre-loved Programme according to the Rules.
Goods – A goods item or items purchased by the Buyer from the Seller.
Repurchased Goods – The Goods item that meets the conditions of these Rules and which may be returned by the Programme Participant to the Seller under the Pre-loved Programme.
Online Store – the Seller’s online store on the website www.e4fresurrect.com
Personal Data – any information on the customer collected by the Seller which may be used for identification of the customer and which is stored electronically or otherwise.
Privacy Policy – the document adopted by the Seller and published on https://E4f Resurrect.com/policies/privacy-policy that contains main provisions on the collection, storage, management and retention of the Personal Data as well as other aspects relevant to the use of the Pre-loved Programme.
2. General Provisions
2.1. The Rules shall be a legal document binding on the Programme Participant and the Seller that defines the rights and obligations of the Parties and describes conditions and procedures for the return of the Goods under the Pre-loved Programme.
2.2. The Seller shall reserve the right to amend, correct or supplement these Rules. The Programme Participant shall be informed about such changes on the Online Store and via email. The changes shall enter into effect from the moment of their publication and shall be valid for all the Good’s returns under the Pre-loved Programme, therefore, it is recommended that the Buyer should read the Rules prior to each return of the Goods under the Pre-loved Programme.
2.3. The Buyer taking part in the Pre-loved programme shall be:
2.3.1. a capable natural person, i. e. a person of full age whose capacity has not been restricted by court; or
2.3.2. a minor 14 – 18 years old subject to obtaining a consent of parents/guardians, except in cases where a minor is entitled to dispose of his/her income; or
2.3.3. a legal entity.
2.4. In accordance with the Civil Code of the Mumbai Jurisdiction, after familiarisation with the Rules they shall become a contract by and between the Seller and the Programme Participant (the ‘Contract’).
2.5. By registering for the Pre-loved Programme, the Programme Participant consents to these Rules.
2.6. Detailed information on the return of the Goods under the Pre-loved Programme is provided in the Frequently Asked Questions (FAQ) section of the E4F Resurrect online Store. It is recommended that the Programme Participants should read the FAQ published on https://e4fresurrect.com/apps/help-center.
2.7. The Seller shall be released from any liability in the case if the Programme Participant has not familiarised himself/herself with the Rules and the FAQ in full or in part even though he/she was afforded such opportunity.
3.The Buyer’s Registration for the Pre-loved Programme
3.1. The Buyer may take part in the Pre-loved Programme only after taking all the following actions on the Seller’s Online Store:
3.1.1. The Buyer has registered with the Pre-loved Programme and has the status of the Programme Participant, i. e. has received the Seller‘s confirmation of his/her participation in the Pre-loved Programme;
3.1.2. The Buyer has confirmed his/her consent to the Rules that form an integral part of the Contract by and between the Programme Participant and the Seller;
3.1.3. The Buyer has confirmed his/her consent to the Privacy Policy of the E4F Resurrect online Store.
4. Principles of Operation and Validity of the Pre-loved Programme
4.1. Starting from the date of the Purchase, the Programme Participant may return, under the Pre-loved Programme, any Goods purchased from the Seller , no more than 367 days since the day of purchase.
4.2. The Repurchased Goods shall be undamaged. Condition of the Repurchased Goods may be:
4.2.1. normal – with signs of wear and defects that are not essential defects;
4.2.2. very good – minimal signs of wear and without defects or with minimum defects;
4.2.3. excellent – without signs of wear.
4.3. The Seller shall repurchase the Goods from the Buyer at the price equal to 34% of the original price paid by the Buyer to the Seller irrespective of the Goods’ wear and condition (provided that the Goods’ condition corresponds to provisions of Clause 4.2 above).
4.4. Prior to returning the Repurchased Goods, the Programme Participant shall:
4.4.1. Complete the Repurchased Goods Return Form under the Pre-loved Programme or contact the Customer Service by email;
4.4.2. The Programme Participant shall be requested to present for the Goods:
4.4.2.1. the label retained by the Buyer;
4.4.2.2. the purchase invoice;
4.4.2.3.the order number;
4.4.2.4. the Goods ID;
4.4.2.4. Active Wallet on the E4F Resurrect Paltform.
4.4.3. In addition, the Programme Participant may be requested:
4.4.3.1. To provide photos of the Goods (taken on that day);
4.4.3.2. To specify visible signs of wear.
4.4.4. To obtain a confirmation from the Customer Service that all the requisite information on the Goods has been provided and the item can be returned under the Pre-loved Programme.
4.5. Costs of shipment of the Repurchased Goods shall be paid by the Programme Participant.
4.6. The Programme Participant shall send the Repurchased Goods by registered Indian post to the specified collection centre notified vide email and notify the shipment number to the Seller.
4.7. On receipt of the Repurchased Goods, the Seller shall confirm, within 7 working days, the authenticity and condition of the Goods (whether the condition complies with provisions of Clause 4.2 above). If the Programme Participant does not receive the Seller‘s claim regarding the Goods‘ authenticity and condition by email during the said period, it shall be deemed that the Seller has no claims. If the Seller makes a claim against the Programme Participant within the said period, the Seller shall rely on the criteria provided in these Rules.
4.8. The Seller shall credit to the Programme Participants E4F Resurrects Wallet, within 7 working days after confirmation of the Goods‘ authenticity and condition, the amount referred to in Clause 4.3 above,
4.9. The amount of the preloved Goods shall be credited to the Programme Participant in the
wallet owned by the Programme Participant only. No Transfers to different Participants/Bank accounts / UPI will be allowed. The amount remains credited to the participants wallet
for future purchases on the E4F Resurrect platform only.
4.10. The Pre-loved Programme shall also apply to the all Goods, weather or not purchased on the E4F Resurrect platform , including underwear, swimming suits, socks, rags, curtains,end of life lifestyle products etc, however the credits applicable(0%-34%) will be informed to the programme participant and need to be accepted via email ,prior to shipping.
5. Rights and Obligations of the Programme Participant
5.1.The Programme Participant shall have the right:
5.1.1. Provided that actions referred to in the Rules have been duly taken, return to the Seller the Goods item despite that it has been worn and used , and receive from the Seller a fixed percentage of the Goods’ purchase price.
5.2. Obligations of the Programme Participant:
5.2.1. Duly and timely perform all the duties referred to in the Rules;
5.2.2. Ensure that all the information provided to the Seller is true and correct;
5.2.3. Communicate with the Seller in good faith by providing correct information;
5.2.4. Assume responsibility for a failure to perform the duties of the Programme Participant or for improper performance thereof. Refrain from making claims to the Seller in such cases and indemnify the Seller for related losses, if any.
6. Rights and Obligations of the Seller
6.1. Rights of the Seller
6.1.1. Should the Programme Participant provide inaccurate, incorrect or misleading information, fail to provide the information required under the Rules, or fail to take other actions required thereunder, the Seller may refuse to pay to the Programme Participant the percentage of the Goods’ price as stated in the Rules.
6.2. Obligations of the Seller
6.2.1. Duly and timely perform all the duties of the Seller referred to in the Rules;
6.2.2. Assume responsibility for a failure to perform the duties of the Seller or for improper performance thereof and indemnify the Programme Participant for related losses.
7. Liability
7.1. The Programme Participant shall assume full liability for the correctness of details provided in the Registration Form and the Repurchased Goods Return Form. If the Programme Participant has provided inaccurate details in the Registration Form and the Repurchased Goods Return Form, the Seller shall not be liable for consequences arising therefrom.
7.2. The Seller shall be released from liability for any losses arising from the Programme Participant‘s failure to familiarise himself/herself with the Rules (while he/she was afforded such opportunity) disregarding the Seller‘s recommendation and his/her obligations.
7.3. If damage is caused, the guilty party shall indemnify the other party for the losses
according to a procedure and on the grounds prescribed by the Mumbai Jurisdiction.
8. Personal Data Protection
8.1. The Seller shall process the Personal Data on the Programme Participant received through (i) the Programme Participant‘s browsing the Online Store; (ii) the Programme Participant‘s registration for the Pre-loved Programme; (iii) provision of information required for the return of the Goods under the Pre-loved Programme; (iv) direct marketing performed by the Seller; (v) the Programme Participant’s enquiries sent to the Seller; (vi) the Programme Participant’s visiting the Seller’s social media accounts and/or taking actions therein.
8.2. The processing of the Programme Participant’s Personal Data is described in greater detail in the Privacy Policy of the Seller. The Programme Participant shall consent to the Privacy Policy in order to register for the Pre-loved Programme.
8.3. The Personal Data shall be processed in accordance with the General Data Protection
Regulation, the Indian Law on the Legal Protection of Personal Data and other legal acts. In
the processing of the Personal Data, the Seller shall implement organizational and technical
measures to protect the Personal Data from accidental or unlawful destruction, modification,
disclosure and any other unlawful processing.
9. Marketing Measures Implemented by the Seller
9.1. The Seller may implement various campaigns, change their conditions or terminate them.
9.2. If the Buyer agrees that the Seller can send information notices (newsletters) to his/her email address informing the Buyer about the Seller‘s offers and campaigns, the Buyer shall give his/her consent by ticking a relevant box at registration. Without the Programme Participant‘s consent the Seller shall not use the Personal data for marketing purposes and shall not advertising/information notices to the Programme Participant, except those which are necessary for the fulfilment of the latter‘s order placed under the Pre-loved Programme.
9.3. If the Programme Participant does not wish to receive offers addressed to him/her or wishes to change settings of newsletter subscription, the Programme Participant should apply to the Seller.
10. Information Exchange
10.1.The Seller shall use the email address of the Programme Participant provided in the Registration Form, and the Buyer may use any channel referred to in the ‘Contact Us’ section of the Online Store for communication purposes.
11. Final Provisions
11.1.The Rules and interpretation thereof as well as the relationship between the Parties for
the purposes of these Rules shall be governed by Jurisdiction in Mumbai, India .
11.2. Any disagreements related to compliance with these Rules shall be resolved by negotiations. In the case of a failure to reach an agreement, the dispute shall be settled according to a procedure prescribed by the Arbitration law , Mumbai Jurisdiction.
11.3. The Parties shall be released from fulfilment of their obligations under the Rules if such fulfilment is prevented by unforeseen circumstances beyond the Parties’ control or the Parties are unable to timely fulfil their obligations due to such circumstances.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@e4fresurrect.com for questions related to refunds and returns.